Cancellation & Refund Policy
At Urban Indies, we want you to be completely satisfied with your purchase. To ensure a smooth process, please review our Returns and Exchanges Policy below:
Cancellation Policy:
- You may cancel your order at any time before it has been shipped.
- To cancel an order, please contact our customer service team with your order details as soon as possible.
- Once an order has been shipped, it cannot be canceled. In such cases, you may return the item(s) following our Returns and Exchanges Policy.
Refund Policy:
- Refunds for canceled orders or returned items will be processed within 48 hours of receiving your request.
- It may take 3-5 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
Return and Exchange Policy:
- You have 7 days from the date of delivery to initiate a return or exchange.
- To return or exchange an item, please raise same request on https://www.urbanindies.com/apps/exchange-return or else contact our customer service team WhatsApp us at +917497878798
- Items must be returned in their original condition, with all tags attached and in the original packaging.
- We reserve the right to refuse returns or exchanges where it is obvious that the item(s) have been worn, washed, or soiled.
- Once we receive the returned item(s), we will process the refund or exchange within 48 hours.
Contact Us: If you have any questions or need assistance with canceling an order, initiating a refund, or processing a return or exchange, please contact us at contact@urbanindies.com or +91 7497878798
By shopping with Urban Indies, you agree to comply with our Returns and Exchanges Policy as outlined above. We appreciate your understanding and cooperation.