Privacy Policy .

Urban Indies ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the Urban Indies website ("Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

  • Information you provide to us: We collect information that you provide when you use our Services, such as when you create an account, place an order, or contact customer service. This information may include your name, email address, postal address, phone number, and payment information.
  • Information automatically collected: When you visit our Website, we automatically collect certain information about your device and usage through cookies and other tracking technologies. This may include your IP address, browser type, operating system, referral URLs, pages viewed, and navigation patterns.

2. Use of Information

We may use the information we collect for various purposes, including:

  • To provide you with the Services and fulfill any other purpose for which you provide it.
  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you about your account, orders, or inquiries.
  • To personalize your experience and tailor content and offers to your interests.
  • To improve the quality of our Services, including troubleshooting, data analysis, and research.
  • To send you promotional emails about our products, services, and promotions, if you have opted in to receive such communications.

3. Disclosure of Information

We may disclose your information to third parties in the following circumstances:

  • To service providers: We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or servicing you. These service providers may include payment processors, shipping carriers, and marketing platforms.
  • To comply with legal obligations: We may disclose your information when required by law, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Your Choices

You have the following choices regarding your information:

  • Opt-out of promotional communications: You may opt out of receiving promotional emails from us by following the instructions provided in those emails or by contacting us directly.
  • Cookie settings: You can adjust your browser settings to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our Website may not function properly.

5. Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no data transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

 

6. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be posted on this page with a new effective date. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at contact@urbanindies.com or +91 7497878798

By accessing or using the Urban Indies website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

International Users

Urban Indies operates globally, which means that your personal information may be transferred to, stored, and processed in countries outside of your home country. These countries may have data protection laws that differ from those in your jurisdiction.

Cross-Border Transfers

  • Global Data Transfers: When we transfer your personal data internationally, we take steps to ensure that appropriate safeguards are in place. These safeguards may include:
    • Standard Contractual Clauses (SCCs): We may use SCCs approved by relevant data protection authorities to ensure that your data is protected when transferred to countries outside the European Economic Area (EEA).
    • Other Lawful Mechanisms: In some cases, we may rely on other lawful mechanisms for cross-border data transfers as required by applicable data protection laws.

Use of Third-Party Apps

  • Data Collection by Apps: We use third-party apps integrated with our Shopify store that may collect additional information, such as email interaction data, user behavior, and preferences. This includes apps used for marketing, analytics, customer service, and payment processing.
  • Data Sharing with Apps: Your personal data may be shared with these third-party apps to enhance your shopping experience, provide customer support, and optimize our marketing efforts. These apps operate under their own privacy policies, and we ensure that they comply with relevant data protection regulations.

Compliance with Global Data Protection Laws

  • General Data Protection Regulation (GDPR): If you are located in the EEA, we comply with GDPR, which means:
    • We process your data based on legal grounds, such as your consent, the necessity to fulfill a contract, or our legitimate interests.
    • You have the right to access, correct, delete, or restrict the processing of your personal data.
    • You can withdraw your consent to data processing at any time.
    • We provide transparency about the purposes of data processing and ensure that your data is not used in ways that are incompatible with these purposes.
  • California Consumer Privacy Act (CCPA): If you are a resident of California, we comply with the CCPA, which grants you:
    • The right to know what personal data we collect and how it is used.
    • The right to request the deletion of your personal data.
    • The right to opt out of the sale of your personal data.
  • Other Jurisdictions: We make efforts to comply with data protection laws in all regions where we operate. This includes following local regulations in countries such as Canada (PIPEDA), Australia (Privacy Act 1988), and others.

Limitation of Liability

While we take reasonable measures to protect your personal information, you acknowledge that no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

To the maximum extent permitted by law, Urban Indies shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of, or related to, the use of, or inability to use, the Services, even if we have been advised of the possibility of such damages.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You have the right to access the personal data we hold about you.
  • Rectification: You have the right to correct any inaccuracies in your data.
  • Erasure: You have the right to request that we delete your personal data, subject to certain legal obligations.
  • Restriction: You have the right to request that we limit the processing of your data.
  • Portability: You may request a copy of your personal data in a structured, commonly used format.
  • Objection: You may object to the processing of your data for certain purposes, including direct marketing.
  • Consent Withdrawal: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at the details provided in the "Contact Us" section of our Privacy Policy.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting obligations.

Children's Privacy

Our Services are not intended for children under the age of 16 (or the age defined by local laws), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verification of parental consent, we will delete that information promptly.

By using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and transfer of your personal data as described in this Privacy Policy.